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How do I go about making a claim?

Find the policy details and contact your Insurance Company.

You’ll usually find that there are straightforward instructions to follow about how to make a claim in the literature that accompanies your policy.

Don’t worry if you can’t find the policy. This is quite a common occurrence. Just click below on the relevant question and it’ll tell you what to do.

If you do have your policy documents to hand, take a note of the policy number and keep that safe, separate from the policy document. Phone the Insurance Company and they’ll send you a claim form.

It’s worth remembering that the life Insurance Company will be prepared to pay a valid claim promptly, but there are some procedures that need to be followed carefully. Where the policyholder has died you will need to send them a certified copy of the death certificate. In the case of terminal illness, written confirmation from the doctor will be necessary. You’ll find that your funeral director or doctor will be able to help you.

Once you receive the claim form, complete the details and return it to the Insurance Company along with the policy document and the other essential documents. We recommend that you should send this by recorded delivery.

Once the Insurance Company receives the appropriate documents they will pay the claim promptly.

Incidentally, we recommend that you get your Life Insurance policy written “In Trust.” This will mean that, if there is a claim on your policy, the money goes straight to the people that you intend to have it. This approach also avoids inheritance tax, which could save up to 40%. This is a straightforward thing to arrange. The Brokers Online Help Desk can do this for you without cost. Contact them on 01625 416 280.

Other relevant questions…

Can I still claim if I have lost my policy?

Is Life Insurance for me?

  • What is Life Insurance?
  • Life Insurance - why do I need it?
  • How can I make sure that my mortgage is paid off when I die?
  • Does Life Insurance have to be associated with a mortgage?
  • What kind of insurance do I need if my mortgage is Interest Only?
  • What kind of insurance do I need if I have a Repayment Mortgage?
  • How do I protect my monthly mortgage payments if I’m off work because of sickness or unemployment?
  • Should I consider Critical Illness cover instead?

What else do I need to know about Life Insurance?

  • Can you help me with the terminology?
  • What do I need to know about Life Insurance?
  • How does level cover insurance work?
  • How does decreasing cover insurance work?
  • Should I add Terminal Illness cover?
  • Should I consider Mortgage Life Insurance instead?
  • What’s the difference between joint cover and single cover?
  • Is there any investment value in my policy?
  • How does Critical Illness cover work?
  • How is Mortgage Life Insurance different from Life Insurance?

How do I get a Life Insurance Quote?

  • I need an insurance quote immediately. What do I do?
  • What personal details will I need to provide to get a quotation?
  • Why is Life Insurance such good value if I purchase online?
  • What’s the role of the Life Insurance Broker?
  • What else do I need to know about buying insurance on the Internet?
  • Do I have to pay the Life Insurance Broker a fee?
  • Will my Mortgage Lender or Broker not expect me to buy life insurance from them?
  • Will my Mortgage Lender charge a fee if I buy my Life Insurance from someone else?
  • Once I’ve got my quote, what’s the next step?

How do I choose the right policy for me?

  • What level of cover do I need?
  • How long should the cover be for?
  • Should the cover be on joint lives or single lives?
  • Should my policy be written “in Trust”?
  • Is a medical absolutely necessary?
  • Which optional extras are important?
  • Is combined Life Insurance and Critical Illness Insurance a good approach?
  • What if I pay off my mortgage – can my Life Insurance still run?

What if I need cover to be arranged quickly?

  • Can I get a quote for Life Insurance straight away?
  • I have a quote, what should I do next?
  • How quickly will my application be processed?
  • When does my cover start?
  • What if I need the cover immediately in order to arrange my mortgage?
  • Why do delays occur?

How are premiums calculated?

  • What is the premium?
  • How much will it be?
  • Is it best to have guaranteed or reviewable premiums?
  • If I’m asked to supply more information or go for a medical, will the premium increase?
  • Will my premium payments be the price I was quoted?
  • Could I end up paying more for insurance than someone else the same age?
  • Is my premium a fixed price?
  • What factors can add to the price?
  • Why is insurance more expensive for smokers?
  • What impact does my age have on my premium?
  • How does my medical history affect things?
  • What happens if I don’t pay my premiums?

What if I have to make a claim?

  • How do I go about making a claim?
  • Can I still claim if I have lost my policy?

Do I need Mortgage Life Insurance instead?

  • What if I have a Repayment Mortgage?
  • How much cover do I need?

Should I consider Critical Illness cover?

  • What are the benefits of Critical Illness Insurance?
  • Which illnesses qualify as critical?
  • How do I select the right level of employment cover?
  • When can I claim with Critical Illness cover?

What other sorts of Insurance should I think about?

  • Why would I want Mortgage Payment Protection Insurance?

How do I make a complaint?

  • How do I make a complaint about a Life Insurance Company?
  • How do I make a complaint about a Life Insurance Broker?
  • What should I do about misleading advertising?

What do I need to know about the law and Life Insurance?

  • How does the law relate to my purchase of Life Insurance?
  • What’s important about the Financial Services and Markets Act (2000)?
  • How does the law affect Life Insurance sold on the Internet?
  • What do I need to know about the FSA?
  • Disclaimer


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