How do I make a complaint about a Life Insurance Broker?
You will find details of how to complain in the Broker’s
Terms and Conditions. You should find out whom to contact and write to
them.
Any Life Insurance Broker who is regulated by the Financial
Services Authority (FSA) will have given you their Terms and
Conditions at your very first meeting. Or, if you bought through a regulated
Broker’s website, the site will have featured the Terms and Conditions
and you will have been advised to read them. Terms and Conditions always
contain details about how to complain.
Where the Life Insurance Broker isn’t regulated by
the FSA, we suggest you write with your complaint to the Chief Operating
Officer or Managing Director at the Brokerage. It is also a good idea
to send a copy of your complaint to the Compliance Officer of Insurance
Company involved.
By early 2005, the FSA will regulate all Life Insurance Brokers.
If a website is operated by an organisation regulated by
the FSA, the site will make this clear, probably by displaying the FSA
logo.
It is impossible to give personal advice on the Internet.
Most sites, including ours, will concentrate on providing you with sufficient
information so that you can make your own mind up with regards to exactly
what you need. This means that the business you transact is called execution
only. Your rights of complaint are therefore somewhat limited.
The Terms and Conditions issued by Brokers Online provide you with details
on how to complain.
If you wish to complain about any aspect of the service
provided by Brokers Online on our behalf, then please phone or write to
the Customer Services Director at the following address:
Brokers Online,
Bank House,
The Paddock,
Wilmslow Road,
Handforth,
Cheshire
SK9 3HQ